Shipping information

We would like to ensure that the shipping of your precious artworks will be carried out troube-free, safely and fast. Subsequently you find comprehensive information regarding the shipping process. Starting with packaging and our logistics partners through to delivery times, tracking numbers, and delivery.

Should you have any questions regarding shipping, we are here for you personally.

By phone from Monday to Friday 9 am to 5 pm: +49 30 47 38 78 45 or by e-mail: info@artedio.com

Packaging

All artworks are shipped in customised special packaging. We usually ship original graphics, prints and works on paper, lying flat between corrugated cardboard that is thick and superimposed upon each other multiple times. First, however, we cautiously place the artwork on wrapping tissue and fold the overlapping tissue around the edges, so that the actual subject is covered and well protected. Then we fix the grahic covered in wrapping tissue concentrically with easily removable on one of the corrugated cardboard sheets. Afterwards, we place the tape on the wrapping tissue and the cardboard sheet so that the graphic is situated solidly and packed safely, covered by wrapping tissue and and fixed on one of the corrugated cardboard sheets. Then we place several sheets of cardboard upon and underneath the graphic so that the artwork is located concentrically so that the artwork is covered and protected by several centimetres of corrugated cardboard sheets superimposed on each other. This stack is being stuck together with adhesive tape so that it forms a stable unit.

Insurance

Your artworks are shipped under insurance. Should a transport damage occur (which has not been the case once in the past ten years), DHL will refund the artwork's value and you will get your money back or a replacement artwork, if available.

Tracking number

We will provide you with a tracking number sent via e-mail as soon as your consignment is in transport. You have the possibility to check the state of your order online at any time and estimate when the artwork will be delivered.

Duration of transport

After we received your payment, your artwork will be packed elaborately and handed over to DHL on either the same or the next day. DHL usually needs 1-2 working days for deliveries withing Germany. Large bulky goods consignments can take up to one week. The tracking number gives you the benefit of being able to estimate, how much time for transport is needed.